We listen to customers needs in order to make your brand resonate better.

For cars, consumer electronics, apps, or services, we make user experiences that work for the way people use them.

 

Research

We use ethnographic interviews, surveys, workshops, and desk research to help our clients understand customer priorities, motivations and expectations. We also attend major trade and auto shows to better understand trends and interact directly with the products and experiences that are shaping customers’ views.

Analysis

While some companies do pure research, we go a step further by providing comprehensive analysis of all our studies. By bringing our experience with both automotive and UX design into the fold, we can then provide clear next steps for our clients. We can also create comprehensive user journeys, concept definitions, or an executive summary of our findings.

Strategy

By providing specific strategic recommendations to our clients, we can give management and design teams a head start on their task—creating a better product or service. By focusing on the customer, we aim to create emotional connections between brands and their users for years to come.

Design

Whether it’s sketches, touchpoint maps, prototypes, or more, our designers and wide network of professionals allows us to help create the next level when your design team doesn’t have the bandwidth to it internally. We can also facilitate and work with the team to inspire and guide throughout the design process.